I called later in the day after 5pm and left message. Bill called me back and gave me some pointers on the issue I was having. And he was spot on was a simple fix. A gfi tripped in my garage and cause 2 out let’s in my lower lvl to just die. He talked me through what to look for and why it is that way. And said if that didn’t work called back and he’ll come look at it. But again his knowledge nailed it! Super pleased with honest input and willingness to help. Will definitely use again and would recommend him to anyone!