Bill was so amazing! We had an emergency with a client who lives in MN while we are in TX- We posted on thumbtack, Bill was the first to answer, called him- he was there THAT DAY and diagnosed the problem, we overnighted him the parts he needed and when UPS messed up our package and lost it, Bill went above and beyond to get that package and fix our clients machine. Very thankful for Bill for keeping our client and us happy.