I had a self-inflicted electrical problem in my home and contacted Bill via Facebook. He responded within an hour (during a weekday evening). As soon as he understood that I was without lights in a couple of bathrooms, among other areas, he made time to come out and fix my mess the next day. I was appreciative of his flexibility and gentle approach to my failed DIY efforts. He took care of things quickly and explained a bit of the process along the way. Highly recommended!