Bill was extremely professional prior to and upon arrival. He clearly communicated with me when he would be at my home. I have been working with a disabled dog, so I was focused on everything but what Bill needed from me. He was so patient, understanding, and flexible with me. He quickly fixed our issue, and explained what he thought had happened. The clear communication was AWESOME because I like to know what is going on. I would highly recommend Hannay Electric, and I will definitely be using them as our electrician from now on. 5 out of 5!